Our pricing
NDIS, TAC, NIISQ, iCARE, SafeWork
Our prices are based on the rates set by the funding providers we work with:
- National Insurance Disability Scheme
- Transport Accident Commission (Victoria)
- National Injury Insurance Scheme (Queensland)
- iCARE (NSW)
- SafeWork (SA).
For more information about prices please visit the relevant government website.
Private clients
Private Clients. For NDIS and other funded schemes please refer to the relevant government website.
Our pricing is valid from 01 August 2024, but may be subject to change at any time as published.
| Service | GST Exclusive |
|---|---|
| Personal & Social Community Access | |
| Monday to Friday 6am- 8pm (per hour) | $75.70 |
| Monday to Friday 8pm-12am (per hour) | $83.71 |
| Monday to Friday 12am-6am (per hour) | $84.95 |
| Saturday (per hour) | $105.91 |
| Sunday (per hour) | $134.89 |
| Public Holiday (per hour) | $164.49 |
| Kilometers – per km | $1.48 |
| Sleepover | |
| Per service | $297.03 |
| Nursing – Registered Nurse or Enrolled Nurse | |
| Monday to Friday 6am- 8pm (per hour) | Charged as per service provider |
| Domestic Assistance | |
| Monday to Friday 6am- 8pm (per hour) | $75.70 |
| Saturday (per hour) | $105.91 |
| Sunday (per hour) | $134.89 |
| Public Holiday (per hour) | $164.49 |
| Applicable Fees * | |
| Package Management | 15% of full package |
| Case Management | 20% of full package |
| Income Tested Fee | As determined by Centrelink |
| Offboarding Fee | $0 |
Service Descriptions
Personal – Is Personal/Respite Care work completed for the client to assist them to maintain their independence. This can include assistance with activities of daily living, e.g. hygiene tasks, toileting, dressing, grooming, meal assistance, continence support and medication.
Domestic – Is work for the client which includes light domestic duties, e.g. laundry, meal preparation, shopping, bill paying and banking without the client (excludes heavy duty cleaning).
Community Access – Is work completed with the client to assist them to maintain their independence and engage with their community.
Sleepover – A ten (10) hour period of service for clients where the support worker is expected to provide a total of four (4) active hours of support.
Package & Case Management Fee– Covers costs that Claro incurs which include and not limited to quality and clinical support, insurance, government liaison, administrative overheads. Does not apply to Private Clients.
Nursing – Attendance of a Nurse to attend to clinical care tasks such as wound care, catheter care and Stoma Care. Claro engages a third-party subcontractor for all Nursing Services. Prior to receiving Nursing services, a quote for cost-of-service delivery will be provided. Subcontractor charges are at an hourly rate.
Terms & Conditions
Payment terms
For more detail refer to Service Agreements.
Pricing
Claro Disability Services reviews and updates its fees from time to time. We endeavour to provide clients with sufficient notice, a minimum of 1 month, of any pricing changes or other changes to our terms and conditions.
Minimum Shifts
A minimum 2-hour charge applies to all shifts.
Cancellations
Customer cancellations before service commencement will be charged in line with your funder’s cancellation policy.
