Frequently Asked Questions
Whether you’re just starting to research support options or looking to swap service providers, we can help. We’re just a click, tap or call away.
To help, we’ve assembled some Frequently Asked Questions about the disability services sector below.
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Disability Services
We actively encourage your family and loved ones to be part of the planning process and be there for you every step of the way. That way, you have family support and encouragement to help you achieve your goals.
How much you would like your family involved is up to you.
You can manage your NDIS funding in three different ways, and you can use a combination. The three options are:
- Your plan is managed by the NDIA
- Your plan is managed by a Plan Manager
- You manage your NDIS plan
This depends – if you are not able to use public transport because of your disability, you may be eligible for NDIS funding to cover transport e.g. taxis.
Please note, the NDIS will not provide funding to carers or family members to transport you to everyday commitments.
However, the NDIS can fund supports and services to help you build confidence and learn how to travel and use public transport independently.
The NDIS will work with you to establish what reasonable and necessary supports and services you need to live your life and achieve your goals and then provide you with funding to make this happen.
This includes funding to enable you to:
- pursue your goals and aspirations
- increase your independence
- increase your social and economic participation
- develop skills and independence to actively take part in the community
NDIS funding may include education, employment, community and social participation, independence, living arrangements, and health and wellbeing.
There is a number of criteria you must meet to be eligible for the NDIS – this includes:
- Be under the age of 65 at the time of application.
- Be an Australian citizen, Australian permanent resident, or a New Zealand citizen (with Protected Special Category Visa)
- Having a permanent disability that impacts how you can communicate, move, care for yourself, or manage your life.
- You may also be eligible for early intervention if it substantially improves your functioning and quality of life, or delays/decreases a decline in you or your child’s functioning.
Client questions
Just click here and talk to us! We’ll do our best to get back to you within 24 hours.
Alternatively, please call us on 1300 303 770 and we’d be happy to answer your questions.
We are fully committed to the principles of separability of bricks-and-mortar funding (SDA) from person-to-person support (SIL) funding due to the proven positive impacts on quality and safety outcomes.
We believe that residents should not have to move in order to change their support provider.
We have put policies and structures in place that enable us to perform both the SDA and SIL role effectively, while ensuring that funding remains separable and that residents continue to have choice in their person-to-person supports provider.
We do this through clear policies and structural arrangements, including separate businesses for our SDA and SIL services.
We have lots of different payment options, depending on whether you get NDIS funding or are a fee-for-service (private) client.
Fee-for-service/private client means that you don’t get any government funding, like NDIS funding, and just pay us directly.
For fee-for-service clients, the main ways we pay are:
Direct debit: we can set up direct debit payments on your nominated account, so that payments are processed automatically. If you choose to pay by direct debit, we can issue receipts for the amount debited. If you would like to use this method, please talk to us and we will set this up for you.
Invoice: We can send you regular invoices – email is quickest, but we can also post them to you if you prefer. These invoices can be paid by electronic funds transfer, credit card or debit card.
If you would like to receive invoices, please talk to us and we can set it up. Just a reminder that all invoices need to be paid within seven (7) days of receipt.
For our NDIS clients, we’ll work with you when you join us to make sure we have the right arrangements in place for you to pay or claim through the right channel.
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