Home Care – Personal – Is Personal/Respite Care work completed for the client to assist them to maintain their independence. This can include assistance with activities of daily living, e.g. hygiene tasks, toileting, dressing, grooming, meal assistance, continence support and medication.
Home Care – Domestic – Is work for the client which includes light domestic duties, e.g. laundry, meal preparation, shopping, bill paying and banking without the client (excludes heavy duty cleaning).
Sleepover – A ten (10) hour period of service for clients where the support worker is expected to provide a total of three (3) active hours of support.
Package & Case Management Fee – Does not apply to Private Customers. Covers costs that Claro incurs which include and not limited to quality and clinical support, insurance, government liaison, administrative overheads.
Processing Fee – Does not apply to Private Customers.Processing of invoices external to Claro and related entities.
Offboarding Fee – Does not apply to Private Customers.Covers costs associated with a managed transition to an alternative provider in the event of a client choosing to exit the service.