Home Care – Personal – Is Personal/Respite Care work completed for the client to assist them to maintain their independence. This can include assistance with activities of daily living, e.g. hygiene tasks, toileting, dressing, grooming, meal assistance, continence support and medication.
Home Care – Domestic – Is work for the client which includes light domestic duties, e.g. laundry, meal preparation, shopping, bill paying and banking without the client (excludes heavy duty cleaning).
Community Access – Is work completed with the client to assist them to maintain their independence and engage with their community.
Sleepover – A ten (10) hour period of service for clients where the support worker is expected to provide a total of four (4) active hours of support.
Package & Case Management Fee – Covers costs that Claro incurs which include and not limited to quality and clinical support, insurance, government liaison, administrative overheads. Does not apply to Private Clients.
Nursing – Attendance of a Nurse to attend to clinical care tasks such as wound care, catheter care and Stoma Care. Claro engages a third-party subcontractor for all Nursing Services. Prior to receiving Nursing services, a quote for cost-of-service delivery will be provided. Subcontractor charges are at an hourly rate.
Gardening – Attendance of a contracted gardener to attend to minor garden maintenance including lawn mowing and trimming of hedges. Cost of service is based upon subcontractor price guide and works to be completed. Cost will vary based on, scope of the job. A quote will be provided prior to the service being undertaken and completed.