We actively encourage your family and loved ones to be part of the planning process and be there for you every step of the way. That way, you have family support and encouragement to help you achieve your goals.
How much you would like your family involved is up to you.
How can I manage my NDIS funding?Claro2020-11-24T05:14:00+11:00
Don’t forget, Claro also offers a full range of aged care supports and services as well.
Once you have chosen a service provider that is right for you, your Home Care Package pays the provider a subsidy so the supports and services provided meet your needs.
As everyone is different, there are four levels of Home Care Packages with different funding available that covers everyday (basic care) support, through to comprehensive (high care) needs.
You then work with your chosen Home Care Package provider to identify your goals, supports and services required, and how to best spend your package funding. Your service provider coordinates and manages services and billing for you on your behalf, so you can enjoy the more important things in life.
What services am I eligible for with a Home Care Package?Claro2020-11-24T05:01:28+11:00
We are fully committed to the principles of separability of bricks-and-mortar funding (SDA) from person-to-person support (SIL) funding due to the proven positive impacts on quality and safety outcomes.
We believe that residents should not have to move in order to change their support provider.
We have put policies and structures in place that enable us to perform both the SDA and SIL role effectively, while ensuring that funding remains separable and that residents continue to have choice in their person-to-person supports provider.
We do this through clear policies and structural arrangements, including separate businesses for our SDA and SIL services.
What are the payment options for my bill?Claro2020-11-24T05:17:44+11:00
We have lots of different payment options, depending on whether you get NDIS funding, Home Care Package funding or if are a fee-for-service (private) client.
Fee-for-service/private client means that you don’t get any government funding, like NDIS funding or Home Care Package funding, and just pay us directly.
For fee-for-service clients, the main ways we pay are:
Direct debit: we can set up direct debit payments on your nominated account, so that payments are processed automatically. If you choose to pay by direct debit, we can issue receipts for the amount debited. If you would like to use this method, please talk to us and we will set this up for you.
Invoice: We can send you regular invoices – email is quickest, but we can also post them to you if you prefer. These invoices can be paid by electronic funds transfer, credit card or debit card.
If you would like to receive invoices, please talk to us and we can set it up. Just a reminder that all invoices need to be paid within seven (7) days of receipt.
For our NDIS and HCP clients, we’ll work with you when you join us to make sure we have the right arrangements in place for you to pay or claim through the right channel.
Do you have a newsletter and how can I subscribe?Claro2020-11-24T05:16:46+11:00
We sure do! You can subscribe to Spotlight here. This newsletter will keep you up-to-date with all the latest news, including stories from our amazing staff and clients. Plus, you can read more by visiting our news page – which provides you with the latest blog posts and industry news.
What is the difference between Home Care Packages (HCP) and the Commonwealth Home Support Programme?Claro2020-11-24T04:59:40+11:00
Home Care Packages can be helpful if you need a coordinated approach to the delivery of supports and services – such as if you need help with many everyday tasks, or you need more comprehensive or intensive support.
If you think you only need a low level of support (perhaps one or two supports or services only), you may be more suited for help at home through the Commonwealth Home Support Programme.